DIY Marketing

Shattering Barriers Between Marketers and Customers

Showing posts with label customer loyalty. Show all posts
Showing posts with label customer loyalty. Show all posts
Friday, May 15, 2009

Survival of the Fittest--Marketers, Media, Agencies

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I saw the Digital Darwinism article in Booz & Co’s online Strategy+Business magazine a few weeks ago. I read it, thought it summarized i...
Tuesday, January 13, 2009

Customer Service Still Rules!

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A new customer satisfaction survey report from Accenture just crossed my desk. It’s about customer service generally, not on the Internet sp...
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MaryLou Roberts
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