Identifying and Measuring Social Media Behaviors--Part 2

As I suggested yesterday, I’ve been struggling to organize the chaotic world of social media metrics into a comprehensible framework. While working on this I ran across thought-provoking material from comScore.












The report, “How Online Advertising Works: Wither the Click” is the result of a controlled study of exposure to online display advertising. Among other interesting findings, it makes the point that there is a long-time lift in website traffic from exposure that is not measured by mere click-through. What’s even more fascinating is that they found a smaller lift in traffic to competitor sites. When you stop to think about it though, isn’t that what shopping is all about? Do you necessarily buy in the first store you go into?

A follow-on post by comScore CEO Gian Fulgoni considers question of whether advertisers should buy ads on a CPM or a CPA basics. The answer continues to be “it depends” and it has implications for both publishers and advertisers.


This was all lead-up to preparing a presentation on social media metrics for my class tonight. I’ve got a start on a framework and some examples. There’s undoubtedly a lot more in both areas, but it’s only a 2-hour class!

Seriously, I've uploaded the presentation to Slideshare (you may need the new version of the Flash player) and I’d love your feedback. Do you think I’m on the right track? What would you add? delete? Do you have other great DIY sources for social media metrics?